Returns & Exchanges
At Silverhollow Jewellery, we want you to be completely satisfied with your purchase. If your piece isn't quite right, we offer a 30-day window for returns and exchanges on all non-customized items.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Secure Your Package
Place the item in its original Silverhollow gift box and ensure it is safely packed in a padded mailer to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our quality control department.
Refund Processing
Once our artisans inspect the item to confirm its condition, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing