Frequently Asked Questions
Everything you need to know about your Silver Hollow Jewellery experience.
What materials do you use in your jewellery?
We specialize in high-quality 925 Sterling Silver, often accented with ethically sourced gemstones and 18k gold plating for a premium finish that is hypoallergenic and durable.
How should I care for my silver pieces?
To maintain shine, avoid contact with perfumes and chemicals. Store your jewellery in a cool, dry place and clean gently with a soft microfiber cloth after wear.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer a warranty on your products?
Yes, every piece of Silver Hollow Jewellery comes with a 12-month warranty covering manufacturing defects to ensure your complete peace of mind.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.